Veterinary Receptionist
Company
FidotekAt fidotek™ we’re developing the most advanced and comprehensive pet wellness solution, using innovative technology through AI and devices, to allow pet parents to fully connect with happier, healthier pets.
Job Details
Fidotek has been serving our community since 1985. We are looking for enthusiastic team members to join us as a Veterinary Receptionist! Experience is a plus but not required. Veterinary Receptionist responsibilities include: Answering phones, scheduling appointments, data entry, and administrative duties. We are a full service practice, offering the best in medical and surgical care. To support this, we have full in house labs, digital radiology, CT scanner, ultrasound and laser therapy. We also offer rehab services.
Responsibilities
Position Overview :
The Receptionist supports and adds value to an efficient organization dedicated to quality care and exceptional service. You will perform a variety of clerical and customer service work in providing support to the hospital, and to clients during often high stress situations.
Tasks Include
• Coordinate the flow of pets and owners in the lobby; placates owners distressed by long waits, scheduling glitches, and other problems.
• Identify potential emergencies in person, and over the phone, and schedule those appointments appropriately.
• Organize and process all payment plans, billing statements, and collections.
• Perform cashiering duties; process refunds, returns and credits as needed.
• Responds to inquiries about the range of services the practice provides and the species it treats; refer to appropriate department/staff member as needed.
• Input data to practice management software to check pets in; make simple postings to accounts; compile data for various reports.
• Receive and distribute incoming mail; and process outgoing mail.
• Coordinate and schedule appointments; provide clients with appointment reminders and any special instructions; call clients whose pets have overdue treatments.
• Respond to client emails; type and edit a variety of correspondence, and process faxes.
• Able to learn basic veterinary medicine terminology.
• Become familiar with retail products, medications, vaccinations, routine testing, and heartworm and flea preventatives and be able to confidently discuss with clients.
• Use Windows based computer systems, word processing, email, web search and other skills needed to effectively use software.
Qualifications
Minimum Qualifications/Requirements:
• High school diploma, GED or equivalent combination of education, and/or experience.
• Knowledge of clerical procedures such as alphabetizing files and records.
• Must be flexible with scheduling and able to work some weekends and holiday.
• Tasks may involve extended periods of time at a keyboard or workstation and/or extended periods of time standing and/or walking.
• Some moderately physically demanding work, involving lifting or carrying up to 50 pounds.
At fidotek™ we’re developing the most advanced and comprehensive pet wellness solution, using innovative technology through AI and devices, to allow pet parents to fully connect with happier, healthier pets.
With fidotek™, clients get groundbreaking technology that translates wireless dog behavior data into recommended foods, hard goods, and veterinary / pet care services in real time – 100% personalized for each dog.
We offer a full range of benefits, including insurance, 401k, CE and uniform allowance. We recognize that working hard is balanced by time away from the practice to enjoy friends, fun, and time with family. If this sounds like a good fit, please contact us for an interview!