Customer Care Representative

Company

Job Details

We are a growing organization committed to driving positive change and meaningful engagement in the communities we serve. As we continue to grow, we’re seeking a compassionate and detail-oriented Customer Care Representative to provide exceptional service to our donors, supporters, and partners.

This is an excellent opportunity for someone who is passionate about helping others, values meaningful work, and is ready to grow professionally in a purpose-driven environment.

As a Customer Care Representative, you will be the first point of contact for donor inquiries and supporter communications. Working closely with our Fundraising, Marketing, and Communications teams, you’ll ensure every interaction reflects our core values of integrity, empathy, and service excellence. This role blends customer service, nonprofit communications, data management, and community engagement.

Key Responsibilities

• Provide exceptional customer service that builds trust and long-term relationships
• Draft and deliver donor acknowledgment messages, updates, and communications
• Support planning and execution of community events, campaigns, and donor engagement activities
• Maintain accurate and up-to-date donor records in CRM systems
• Create and manage reports, track engagement metrics, and assist with performance insights
• Coordinate timelines, tasks, and priorities across internal teams
• Identify areas to streamline support processes and enhance donor satisfaction
• Stay informed about nonprofit and donor engagement best practices

Desired Skills & Qualifications

• Passion for nonprofit work, community outreach, or mission-driven organizations

• Strong organizational skills and attention to detail

• Excellent written and verbal communication abilities

• Friendly, empathetic, and solutions-focused approach to service

• Comfortable managing multiple priorities in a fast-paced, collaborative environment

• Previous experience in customer service, donor relations, or administrative support is beneficial

Why Join Us?

• Make a Difference: Contribute directly to impactful community initiatives

• Team Culture: Work with a mission-aligned, supportive, and collaborative team

• Professional Growth: Gain cross-functional experience in donor relations, nonprofit operations, and communications

• Career Advancement: Access training, mentorship, and internal growth opportunities