Ancillary Care Specialist

Company

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Our Mission: We create a nurturing healthcare experience, empowering patients by providing a physician led ecosystem based on a foundation of Science, Technology, Faith, and Compassion.

SUMMARY:

The Ancillary Care Specialist (ACS) is an hourly role, reporting to the Ancillary Care Manager. This position is expected to report to the company office daily unless otherwise directed. The role of an Ancillary Care Specialist (ACS) is crucial in ensuring patients receive comprehensive and up-to-date care.

QUALIFICATIONS & ATTRIBUTES:

• High school diploma or GED.
• Certified Medical Professional or similar certification required.
• Proven experience working in a medical field.
• Working knowledge of medical terminology and medical insurance plans.
• Proficient in Microsoft Office applications (Word, Excel, Outlook).
• The ability to type and file accurately.
• Strong communication, interpersonal and presentation skills.
• Good computer and electronic record skills.
• Excellent organizational skills.
• Excellent interpersonal skills.
• Aptitude in problem-solving, critical thinking, and decision-making.
• Outstanding time management skills.
• Excellent written and verbal communication skills.
• Strategic thinking and analytical skills.
• Reliable Broadband internet for computer connection (Wi-Fi).

MAJOR AREAS OF RESPONSIBILITY:

• Maintaining Chronic Care IQ (CCIQ) Census: Keeping accurate records of patient information within the Chronic Care Management system.
• Following Daily Workflow: Adhering to established procedures and protocols for daily tasks.
• Enrolling Patients into CCM: Assisting in enrolling patients into Chronic Care Management programs as required.
• Communication: Regularly liaising with departmental providers, pharmacists, and managers to ensure seamless coordination of care. Responding to Microsoft Teams, emails, as well as voicemails left for you daily and all should be addressed and cleared before clocking out for your shift.
• Chart Review and Updates: Reviewing patient charts for completeness, obtaining necessary updates or documents, and ensuring active status is maintained.
• Patient Communication: Contacting patients or their families/power of attorney for necessary updates or information.
• Medication Reconciliation: Ensuring medications are accurately recorded and reconciled in patient charts.
• Documentation: Thoroughly documenting all activities in both Prognocis and CCIQ systems to maintain accurate records.
• Appointment Management: Coordinating with schedulers to ensure patients have timely appointments, including Annual Wellness Exams and other necessary visits.
• Specialist Coordination: Contacting third-party specialists, home health care agencies, and hospice services to obtain relevant notes for provider review.
• Care Plans: Initiating and starting care plans, and notifying providers for review and completion.
• Special Projects: Undertaking special projects as assigned by the Ancillary Care Manager to improve patient care processes.
• Other Tasks: Assisting with additional tasks as directed by the Ancillary Care Manager.
• Live the HPG Mission!

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